Shipping Policy – PurleyPaws.com

At PurleyPaws.com, we are committed to delivering high-quality products to you and your pets as quickly and efficiently as possible. Please review our shipping policy below for details on processing times, delivery estimates, and tracking.

1. Processing Time

• Order Processing: All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive a second notification when your order has shipped, along with a tracking link.

2. Shipping Estimates

We offer standard shipping to ensure safe and reliable delivery of your pet supplies.

• Standard Delivery Time: 7 to 14 business days after shipment.
• Shipping Locations: We currently ship across the contiguous United States.

Note: Delivery timelines are estimates and may occasionally experience slight delays due to carrier backlogs, weather conditions, or peak holiday seasons.

3. Shipping Rates & Free Shipping

• Standard Shipping: Calculated at checkout based on package weight and destination.
• Free Shipping: Standard shipping is FREE on all orders over $50.00

4. Order Tracking

Once your package has shipped, you will receive an email containing your tracking number and a direct link to track your shipment. Please allow up to 24–48 hours for tracking updates to register with the logistics carrier.

5. Multiple Shipments

If your order contains multiple items, they may be fulfilled and shipped separately to minimize processing time. In these cases, you will receive separate tracking numbers for each package at no additional cost to you.

6. Address Accuracy & Undeliverable Packages

Please double-check your shipping address during checkout. PurleyPaws.com is not responsible for orders delivered to incorrect addresses provided by the customer. If a package is returned to us as undeliverable due to an incorrect address, you may be responsible for re-shipping costs.

7. Lost or Damaged Packages

If your package arrives damaged, or if tracking indicates that your package was delivered but you have not received it:

1. Contact the shipping carrier to open a claim.
2. Email our support team at support@purleypaws.com within 7 days of the delivery date so we can assist you with a replacement or solution.

8. Questions & Contact Information

If you have any questions about your shipment or order status, please reach out to us:

• Email: support@purleypaws.com

Contact Us Page: PurleyPaws.com/contact