Return & Refund Policy

At PurleyPaws.com, we want you and your furry family members to love every purchase! If something isn’t quite right with your order, we’re here to help make it right.

Please review our policy below for details on returns, exchanges, and refunds.

1. 30-Day Return Window

We offer a 30-day return policy. You have 30 days from the date your package is delivered to request a return or exchange.

To be eligible for a return:

Items must be in new, unused, and unworn condition.
Items must be free of pet hair, dirt, odors, and damage.
Items must be in their original packaging with all tags still attached.

Note on Hygiene: For safety and hygiene reasons, items returned with excessive pet hair, signs of wear, or damage may be subject to a restocking fee (up to 20%) or refused and sent back at the customer’s expense.

2. Non-Returnable Items

For the health and safety of all pets, the following items cannot be returned or refunded:

Opened or used pet food, treats, and edible chews.
Grooming products, shampoos, and ear/eye care solutions (if seal is broken).
Customized or personalized items (e.g., custom name tags, engraved collars).
Final sale or clearance items.
Gift cards.

3. How to Initiate a Return

Contact Us: Send an email via the Contact Us page with your Order Number, the item(s) you wish to return, and the reason for the return.
Receive Authorization: Our team will review your request and send you a Return Merchandise Authorization (RMA) along with step-by-step return instructions.
Pack & Ship: Securely pack the item(s) in original packaging. Include your order packing slip or RMA form inside the package.

Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item shipped) or a defective/damaged item.

4. Exchanges (Sizing & Colors)

Need a different size or color? The fastest way to get what you need is to return your original item for a refund and place a new order on PurleyPaws.com.

If you prefer a direct exchange, please mention it in your email to returns@purleypaws.com, and our team will gladly assist based on current stock availability.

5. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon arrival! If your item arrives damaged, defective, or if you received the wrong product:

Email us within 48 hours of delivery at support@purleypaws.com.
Please include clear photos of the damaged item and the outer packaging.
We will send out a replacement immediately or issue a full refund at no extra shipping cost to you.

6. Refunds & Processing Time

Once we receive and inspect your returned item at our warehouse:

We will send you an email notifying you that we have received your return and whether your refund is approved.
Approved refunds are processed back to your original payment method within 5 to 7 business days.
Please note: Original shipping charges are non-refundable. Depending on your bank or credit card provider, it may take an additional 2 to 5 business days for the credit to officially post to your account.

7. Contact Us

If you have any questions about our Return Policy or need assistance with an order, we’re always here to help!

Email: support@purleypaws.com / returns@purleypaws.com
Website: PurleyPaws.com